Persona


Thursday, June 12th, 2008

The grip and all its trappings

In a previous post I wrote about the archetypes of personality. These archetypes seem to have been imprinted within each of us. To me the key to understanding is to realize at any giving time we may be acting in the father, or hero, or faithful family dog role.

Our archetype can quickly change when we enter the grip. In fact everything changes when the grip has a hold on us.

The grip is a name given to stress by Dr Naomi Quenk, the leading national expert on the inferior forth function ; the area of ourselves we are least likely to enjoy visiting. It has been described as an undesired eruption into consciousness of our deepest secrets. The grip shows up in the way we act when we are ill, fearful, lonely, tired, or hungry. She describes the grip as overreaction, single focus, and highly emotional. You’ll know you’ve been in the grip and returned when someone says to you; “That’s was unlike you.” This is often a person we are not proud of.

This forth function, unfortunately, is the area where many business decisions are made. We have all heard that change isn’t likely without pressure. In business, pressure comes from lower sales or higher expenses. During this current difficult climate both lower retail sales and higher expenses need to be dealt with daily. It is no fun.

But the decisions you make today will affect the course of you company for years to come. Remember, the grip is emotional and out of character decision making.

How can you get quickly out of the grip and back to your normal decision making style?

Try these:

  1. Get up fifteen minutes earlier in the morning. The inevitable morning mishaps will be less stressful.
  2. Prepare for the morning the evening before. Set the breakfast table, make lunches, put out the clothes you plan to wear, etc.
  3. Don’t rely on your memory. Write down appointment times.
  4. Do nothing which, after being done, leads you to tell a lie.
  5. Practice preventive maintenance. Your car, appliances, home, and relationships will be less likely to break down/fall apart “at the worst possible moment.”
  6. Be prepared to wait.
  7. Procrastination is stressful. Whatever you want to do tomorrow, do today; whatever you want to do today, do it now.
  8. Plan ahead. Don’t let the gas tank get below one-quarter full; keep a well-stocked “emergency shelf” of home staples; don’t wait until you’re down to your last bus token or postage stamp to buy more; etc.
  9. Don’t put up with something that doesn’t work right. If your alarm clock, wallet, shoe laces, windshield wipers – whatever- are a constant aggravation, get them fixed or get new ones.
  10. Allow 15 minutes of extra time to get to appointments.
  11. Eliminate (or restrict) the amount of caffeine in your diet.
  12. Always set up contingency plans, “just in case.”
  13. Relax your standards. The world will not end if the grass doesn’t get mowed this weekend.
  14. For every one thing that goes wrong, there are probably 10 or 50 or 100 blessings. Count ‘em!
  15. Unplug your phone. Want to take a long bath, meditate, sleep, or read without interruption? Drum up the courage to temporarily disconnect.

And here is my bonus offering…realize the world doesn’t have to be so hard.

Simplify, simplify, simplify. . .

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Friday, May 9th, 2008

Idiom: Time

You say, “This weekend only!”

She says, “Not on my calendar!”

There are many demands on your customer’s time.

There are things she has to do, like go to work and get groceries and take the kids to the dentist.

There are things she needs to do, like read bedtime stories and go out to dinner with her husband.

Then there are things she wants to do, like read a beach novel or go on a cruise.

If you could sell time in a bottle, she would be willing to pay any amount of money for it.

But since you can’t, how DO you meet her need for time?

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Friday, May 9th, 2008

Idioms

No, not “idiot.” Idiom. It means:

1. an expression whose meaning is not predictable from the usual meanings of its constituent elements, as kick the bucket or hang one’s head, or from the general grammatical rules of a language, as the table round for the round table, and that is not a constituent of a larger expression of like characteristics.

2. a language, dialect, or style of speaking peculiar to a people.

3. a construction or expression of one language whose parts correspond to elements in another language but whose total structure or meaning is not matched in the same way in the second language.

Does it ever feel like you’re speaking a different language than your customers?

In these “Idiom” posts, you’ll learn to speak your customer’s language. She’s a very selfish gal, really. It’s all about her. Let’s figure out who she is and what she wants so we can give it to her.

National Research Council. Front Matter. America’s Lab Report: Investigations in High School Science. Washington, DC: The National Academies Press, 2005. lab report writing service

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