Archive for July, 2008


Wednesday, July 30th, 2008

Furniture Fairy can’t protect your family

The Las Vegas furniture market is filled with great product introductions and a record number of retailers looking to fend off the summer blues. I was nicely surprised to NOT hear people complaining about how difficult business is. While it is clear things are tough, solutions come from engaging in each opportunity.

Two different stories from market will work nicely to differentiate you from everyone else in your market. One is exciting and positive and the other should scare the crap out of each of us.

First is the opportunity to partner with HGTV to become the preferred home furnishing retailer in your market. In case you are not aware, HGTV is far and away the most respected brand for women looking to decorate their homes. You can learn more by visiting HGTV/NHFA Preferred Retailer Program Details or by contacting me for the details.

The second story catching my eyes and ears deals with the safety of your Ms. Joneses. Amazingly, 33% of the leather product coming from Guangzhou Has Unsafe Formaldehyde Levels resulting in an 11 year old girl being hospitalized.

I quickly connected the dots between these two stories, have you? Being a preferred HGTV retailer gives you creditability with Ms. Jones. Being a preferred retailer provides you a platform to let your local market know the dangers of buying leather from this Provence in China. You can be an authority and a family watch dog in one fell-swoop.

We will gladly help you write persuasive copy. Your story will stand head and shoulders above the product and price nincompoops in your market. If you win the hearts of your customer their pocketbook will follow.

Want some help?

PS- I don’t know about you, but this China story reminds me of a great exchange from Tommy Boy.

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Monday, July 28th, 2008

Business Unusual:

This evening seems simply surreal. I’m in Las Vegas preparing to speak to a number of independent furniture store owners at World Market Center.

Generational transfer is the topic of the presentation. While reviewing notes it was striking to re-read the results of the watershed Raymond Institute report on family business planning.

Here are three percentages on the same subject that show a real lack of understanding; 19% of family business participants have not completed any estate planning other than writing a will; only 37% have written a strategic plan; and over 60% are very positive about their company’s future.

These small percentages combined with the pie-in-the-sky “very positive” outlook seem fitting for Sin City. The gamble these business leaders are taking is mind boggling. It’s about as funny as Wayne Brady in “Making It Up.” You’ve got to be %@#* me!

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Saturday, July 26th, 2008

Boy scarred by tragedy becomes a symbol of hope to everyone.

Dreams and myths are constellations of archetypal images.

What then is an archetype? Jung said we have a“preconscious psychic disposition that enables a (man) to react in a human manner.” Archetypes may emerge into consciousness in piles of variations. There are a very few archetypes (about 8) which exist at the unconscious level, but there are an infinite variety of specific images which point back to these few patterns.

Jung found the archetypal patterns and images in every culture and in every time period of human history. They behaved according to the same laws in all cases.We humans do not have separate, personal unconscious minds. The mind is rooted in the unconscious just as a Hickory tree is rooted in the ground. When we have the courage to seek the source to which our mind, will, and emotion belongs, we begin to discover even more universal patterns.

The reality is concealed in the darkness of mystery.

So let me say something; I’m Batman.”


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Tuesday, July 22nd, 2008

Sticks and stones will NOT break bones, but words CAN really hurt you

Words really do matter in advertising.

  • Advertising written well will cause the reader or listener to take abrupt and unexpected changes in direction.
  • Advertising should align with what really touches the customer, moving them and their hearts with meaning.
  • Advertising should clarify how your store answers their felt need for status, power, money, fame, and relationships.
  • Advertising should position the customer emotionally as restless, irritable, anxious, or discontented with their current situation. The deeper the writer can make the customer question thier current situation, the easier the job of selling your solution will be.
  • Advertising needs to take the customer on a journey. Journeys can be upward to the gates of heaven, or spiraling downward toward the gates of hell. Either way, movement in the customer’s mind has taken place.
  • Advertising should move you beyond black & white, or good & evil, or helpful & harmful. Copywriting should move the customer to a decision.

Don’t waste your valuable paid advertising time telling customers about your business. Instead, explain to them how you understand their lives and needs. When you have proven you understand, you’ll be granted the opportunity; when you are granted the opportunity, you’ll need to be sure you are ready; if you are ready, you’ll often win a customer for life.

If you weren’t ready, the plastic, fake, happytalk message about your fun, fast, family, friendly advertising wouldn’t have mattered a plug nickel anyway.

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Monday, July 21st, 2008

Rite of Passage

For the first half of our life, passages are fairly easily marked. We go to school, get a job, find a mate, raise a family and contribute to our community.

But a strange thing happens on the way to the finish line. The built in “life detector” begins to ask why are we here, and what is this all for. Questions begin to form. We wonder about retirement-from what, to what? How will we cope with maintaining health in an aging body? We question our ability to mentor younger people, begin to experience the loss of loved ones, and face the eventual certainty of our own mortality.

Big questions, huh?

Passageways, not aging, are on my mind.

Retailers are presented with rites of passage daily. How do I get the sales staff to move? How do I get more cash in the bank account? How do I get rid of excess inventory? These are all questions that require movement from where you are to where you want to be (or at least a step in the right direction).

Your rites of passage will take you over thresholds and through gates. A threshold is something we cross, a place we tread, turn, twist, and flail. Thresholds often mentally move us to the brink of something. A gate, on the other hand, is a passageway into sacred ground, or holy land, or a place of protection, testing, and/or spiritual depth.

Fear neither. Go through both. Move From Success to Significance.

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Friday, July 18th, 2008

Are you kidding me? 2,630,000 hits in .07 seconds

“Jack of all trades, master of none” turns up more than 2 ½ million hits with a Google search. The phrase is the title of a book, a CD, a blog, a TV sitcom, and I’m certain a number of other things.

Thinking about this old standby as it relates to small independent family business owners led me to the realization that being a jack of all trades is nothing to brag about. Remember the second half of the saying: “master of none.”

Haven’t you often wondered why you always feel one step ahead of the customer, the bill collector, the janitor, and one step behind a good night’s rest?

You should read The Technician’s Addiction. Any addict will tell you the cold turkey method of habit changing is painful at best, and deadly at its worst. The same is true for those addicted to small business ownership.

I know because I’m recovering daily from the illness.

Might I suggest you check yourself into recovery and let the game of life come to you?

Constant work in the trenches doesn’t make you a real business owner; it makes you, as the story goes, a dull-boy (or girl!)

What’s the boldest, most frightening move that a business owner can make? It is to stop being the “answer guy.”

It’s time to realize that in order to do necessary strategic work, you’ll have to break your addiction. Addicts often spend weeks away from the office, focused completely on resolving life’s most important problems.

I’ll bet that after you go through the DT’s of withdraw, you’ll realize your employees’ potential, be able to embrace your financial challenges, have a clear vision of your market, re-define productivity, and know for the first time in a long time the business you are really in.

Sometimes quickly, sometimes slowly these promises are being fulfilled among us every day.

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Saturday, July 12th, 2008

Hotcakes & Outtakes

“Hangin’ On To The Good Times.” The catchy riff of the lyric is repeated over and over…

“and we were fightin’ the good fight, hangin’ on to the good times.”

This past week I had the pleasure of talking with (or emailing with) more than ten different retail store owners. We talked about business, human resources, sales management, topline volume, financial challenges and personal family issues.

Nowadays I read almost exclusively articles, magazines, and books relating to Generational Transfer (the working title of my book which will hopefully be out before Christmas). On my desk this morning is “The Heroes Farewell,” “When Generations Collide” and “Millennials & the Pop Culture.” Each of these books in their own way is trying to teach us about the strange feelings associated with passing the torch.

Wayne Rivers is co-founder and President of The Family Business Institute. I’m an avid reader of their website and newsletter. In a recent news letter he talks about the built differences created when families work together.

Consider the paradox

  • Unconditional love and relationships v. conditional business roles
  • Family-business v. accountable business behavior
  • Emotion v. dispassionate decision-making
  • Family support motivation v. profit motivation
  • Leadership by the heart v. leadership by the book

I could write for hours on the disappointment seen on the faces of family members struggling in meetings, in customer service, sales and human resources situations. Just because one family member “would have done it differently,” a firestorm of pain and suffering can begin to spread. Each generation believes their solution would produce a different outcome.

Father travels south for the winter. Upon his return this spring the father looked at the sales figures from the first several months of the year and decided that “he could have done better.” It is impossible to relive the prior months. So assuming business is even a little better during the next 4-5 months while father is home the assumption will be, “I told you so.” This is fine so long as the father wants to stay and run the business. It would be his right. However, if father plans on heading to the sunny south again next year, then the pain and disjointedness caused by this sort of communication will not further the family firm.

Enough said

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Saturday, July 12th, 2008

Spam and Salutations

Remember Aunt Edna? The one who pinched your cheeks and mussed your hair every year at the annual reunion? You liked playing with her marble collection, and the awkward hug was the price of admission.

Remember Uncle Frank? He grunted a gruff “howdy,” none too glad to have a bunch of rowdy kids running around the house. You clamored over his model car collection beneath the glare of his eagle eye.

But remember Cousin Jane? She shared her dolls and played with your trucks and took you on marvelous adventures in her tree house. You whispered secrets and dreams and giggled over silly stories.

Which of these characters greets your customer at your door? Is if the overly familiar Aunt Edna, or the mean spirited Uncle Frank? Do you stalk her as she browses, lurking behind plastic plants? Or are you a welcoming confidant and advisor and friend? Are you authentic or as canned as Spam? What other characters are hiding in your closet?

How do you react when you are the customer coming through another company’s door: how do you like to be greeted?

What’s the worst greeting you ever got?

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Thursday, July 10th, 2008

Soil and seed can be like the chicken or the egg.

What do you make of this? A farmer planted seed. As he scattered the seed, some of it fell on the road, and birds ate it. Some fell in the gravel; it sprouted quickly but didn’t put down roots, so when the sun came up it withered just as quickly. Some fell in the weeds; as it came up, it was strangled by the weeds. Some fell on good earth, and produced a harvest beyond his wildest dreams. This famous parable explains one of the most important laws of the universe. This parable holds true in baseball, marriage, advertising, and certainly business in general.

The story is typically known as “The Parable of the Sower.” But don’t you also believe it could be called “The Parable of the Soils.” As the story is being interpreted there is an emphasis the different kinds of soils and how differently they receive the seed, which seems to be a law of the universe.

In business I’ve seen the truth of the story played out again and again. Sowing the good news, people have received the exact same message in such different ways. Some reject it without a second thought. Some are excited, but soon lose their enthusiasm. Others respond with genuine interest, but their attachments to this world soon strangle their commitment. And then there are still others who hear, believe, and live a life others only imagine for themselves.

Perhaps the most crucial ingredient of good soil is openness to the laws of the universe, genuine desire for goodness and a willingness to do the right things in your life. Such openness comes as we recognize our need for God, and as we respond to the pull of God’s Spirit on our hearts.

So I’m wondering what kind of soil is your company and what kind of soil are you? Has your soil condition changed? Business conditions sure have. Is your business and your life producing the fruit?

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Thursday, July 10th, 2008

Put this on your tombstone

“Death from overwork” has become so common in Japan that it’s been given a name: karoshi.

There is hope. You can greatly reduce your risk of karoshi:

* When your calling becomes your career…

* When you’re committed to causes you care about…

* When your core competencies are clear…

* When you’re confident in your abilities…

* When your character is not at conflict…

* When your connections are intentional…

* When your charisma flows –

Have you ever felt like your job was killing you? Have you had physical symptoms of work-related stress?

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