![Idiom: Apology]()
by Amy Lively | Blog, Retail Idioms
If you think you deserve one, you know exactly how an apology should be delivered. Eye to eye so you can see their pain. Face to face so you can sense their sincerity. And yesterday wouldn’t have been too soon. Have you ever received a false apology that...
by Amy Lively | About Retail, Blog, Communication, Family Business, Retail Idioms
THE NEW YORK TIMES, SEPTEMBER 8, 1895 – Mrs. Clara McArthur of 167 [sic] East One Hundred and Twenty-seventh Street, the young woman who attempted to jump from the Brooklyn Bridge ten days ago, but was prevented from doing so by the police, dropped off quietly in the...
![Idiom: Apology]()
by Amy Lively | About Retail, Blog, Communication, Family Business, Retail Idioms
THE NEW YORK TIMES, AUGUST 31, 1895 – Mrs. Clara McArthur of 162 East One Hundred and Twenty-seventh Street attempted to jump off the Brooklyn Bridge at 5:30 o’clock yesterday morning, but was prevented by the bridge policemen… “I made up my mind long ago...
![Idiom: Apology]()
by Amy Lively | Blog, Communication, Retail Idioms
Multiple choice. How does the typical customer respond to this question: “How can I help you?” A: “I’ve come to fork over my hard-earned money on some of your fine merchandise. Here’s my wallet – please, just take whatever you...
![Idiom: Apology]()
by Amy Lively | About Retail, Blog, Communication, Family Business, Retail Idioms
Your priorities are what you do PRIOR to everything else. We spend a lot of time evaluating our priorities this time of year, making promises to lose 20 pounds and call our parents more often. Most people would say that their priority is family, or their spiritual...
