family communication


Thursday, December 18th, 2008

Where Troubles Melt Like Lemon Drops…

I’m working through a series of questions about purpose. The first one is: “Why do we feel an organization should aspire to make the world a better place?”

Making the world a better place seems to be more important now than ever before among all generations.

To me, the glam and glitter of bright lights and fast paced living have lost their shine.

The new Civic Generation will fully take control of culture during 2009. This doesn’t mean Silent, Boomers, and X’ers need not show up for work after the New Year. Just the opposite is the case. The still-young Millennials need your leadership.

A Civic Generation is shaped when a “crisis arises in response to sudden threats that previously would have been ignored or deferred, but which are now perceived as dire. Great worldly perils boil off the clutter and complexity of life, leaving behind one simple imperative: The society must prevail. This requires a solid public consensus, aggressive institutions, and personal sacrifice.” (The Fourth Turning
by William Straus and Neil Howe)

Doesn’t this sound like the economic meltdown of 2008? And 1929? And 1869? Do you see a pattern here?

Soon the mood will transform into one of exhaustion, relief and optimism. This optimism is brought about by faith in the group and in authorities. The leaders plan, people hope, and a society yearns for good things and simpler times.

Can you imagine somewhere over the rainbow?

Consumers, congregations, sport teams and of course companies can, and they will all be looking to partner with organizations of purpose. Make sense?

Are you getting yours ready?

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Sunday, November 2nd, 2008

Dreaming is hard work

Regardless of the time zone or continent you call home, the last decade has been nuts.

Sunday morning in Chicago I heard an older song for the first time, really. Here is the opening lyric:

Oh, the last ten years, it’s been quite trip.
Over thirty-six-hundred spins around without a cosmic slip
But within the realm of our atmosphere
We’re ’bout as out of whack as we’ve been in a million years
We watched the Y2K scare in a panic
An’ we watched as time proved Nostradamus wrong
An’ we watched as Mother Nature shook the planet
An’ cellular replaced the telephone
We lost Charlie Brown, Ray Charles an’ Johnny Cash
We even lost Superman, mmm.

Kenny Rodgers seems to understand what the furniture industry has been feeling during the last decade.

Do NOT lay down now. Now is the time to change your life, fulfill your dreams from days that have past and take market share from your competition.

If you don’t, one of your competitors will.

Dreams are built inch by inch. Little by little is how they finally come true.

Degrees are earned. Marriages are made. Children are born. Families are raised. Companies are built.

Will you please let me know what you plan on doing right now?

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Monday, October 13th, 2008

Independent Retailers Win Again

Daily life keeps me humble.

Killing lions and bears like my namesake has never out of the question.

Of course with killing you create a lot of mess. Mess always has to be cleaned up. (Notice the current financial condition of GM and Chrysler.)

When we think about the victory of the fighting and killing of bears and lions we focus on the positive outcome. The dangers of taking on these sorts of battles are not for the faint of heart.

For those of you who enjoy old stories of truth this one begin with a young boy bringing lunch to his brothers when the neighborhood bully provokes a fight.

This bully’s challenge offers big rewards. There is a law of the universe that says, “Opportunity and security are inversely proportionate: as one goes up, the other goes down.”

As we head into the final quarter of this year the opportunity to gain market share is better than it has been in years. The risk of trying to grow during rough times is also bigger now than in many years.

Our new partnership and expanded services have created a one-two punch of opportunity.

I’ll be in High Point Sunday evening through Wednesday midday. If you would like to talk let me know. I’d love to talk shop.

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Saturday, October 11th, 2008

Social Media

Foul language shouldn’t be needed to make your position clear.

No one has ever accused me of of being a prude. In fact, just the opposite is more likely the case.

The use of bottom rung slang is no longer my style. Today’s post is an exception because, after an exhaustive search, I’ve not been able to find another way to better explain this new style of marketing.

Today I met with Rex Williams and Keith Miller to discuss Keith’s website, book store and most importantly his upcoming book. We talked at length about ideas.

Thanks goes out to Rex WIlliams for the courage to finally make the post. I’ve been saving it for weeks because of the foul language.

As for the bad language, I’m truly sorry. Get over it!

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Saturday, October 4th, 2008

Retail Downer

After reading the September newsletter from furniture guru Jerry Epperson I wondered if death were a better option than retail.

Jerry is typically easy on the ears and his market presentations, while interesting, are typically a rewrapped repeat of his previous words of wisdom.

The industry clamors to hear him speak.

His newsletter didn’t talk about the meteoric changes sweeping through the industry. It wasn’t chock full of nuggets of research data to act upon. It didn’t provide a single ray of hope for small business owners. Depressing!?

To me, he suggested only the lucky will survive and the rest will simply be gone.

His diatribe makes me think about something more basic, something that feels to me like eternal, ancient wisdom: the age-old, secret formula for success in customer relationships and communication.

This long lost secret is kept alive by powerfully portraying situations with carefully chosen words. Someone once said, “This price of clarity is the risk of offense.” Words start wars, and end them. Words create love and hate alike, they make us double over in laughter, and crawl deeply under the covers all alone to sob.

Get your “word” act in order. It’s important. Don’t just say or write things for the sake of filling the space or the time; speak to change the world, even if it’s one life at a time.

Face it. As far as the vast majority of customers are concerned, it’s all about the bottom line. Their bottom line – not ours.

There used to be an old media equation of placing advertising in appropriate places, with appropriate budgets, hoping someone will see it, hear it and read it. This just doesn’t cut it any longer. Retailers know this. Retailers want marketers, and customers want stores, who are able to speak their language, understand their issues and fight the good fight right next to them in the trenches to gain sales, share and market dominance.

I wonder, in this day and age of communication, why people of great influence don’t spend a little more time choosing their words.

The pink shaded sky seen through rose colored glasses won’t help stores pay their bills, but as Bill Cosby said, “”Many of the great achievements of the world were accomplished by tired and discouraged men who kept on working.”

Want to take on the world? Call me!

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Wednesday, September 24th, 2008

What A Shame.

“It is incumbent on every generation to pay its own debts as it goes. A principle which if acted on would save one-half the wars of the world.” Thomas Jefferson

After listening to President Bush and then a dozen channels of political pundits and Wall Street hacks I went searching for some sage generational advice. It seems Thomas Jefferson was clearly foreseeing the problems of today!


Which generation do you think he might have been talking to? I have an opinion. Email me if you would like to know. The answer will be two short words.

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