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		<title>By: Silence isn&#8217;t golden when your customer&#8217;s on the phone &#124; The Lively Merchant &#124; Retail and Family Business Consulting</title>
		<link>http://www.thelivelymerchant.com/services/marketing-services/comment-page-1/#comment-3996</link>
		<dc:creator>Silence isn&#8217;t golden when your customer&#8217;s on the phone &#124; The Lively Merchant &#124; Retail and Family Business Consulting</dc:creator>
		<pubDate>Mon, 21 Feb 2011 06:02:30 +0000</pubDate>
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		<description>[...] Marketing Services [...]</description>
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