Web Strategy


Thursday, April 21st, 2011

How To Make Your Website Sell More Stuff

“If you build it, they will come.”

This famous line from Field of Dreams might apply to baseball diamonds, but it doesn’t necessarily translate to websites. At Grey Suit Retail, our online marketing and web development company, we design websites with many built-in features that make it easy for your customers to come and find you when they surf the web, but there are other methods you should also use to increase your internet exposure.

These strategies are called Search Engine Optimization (SEO), and they move your website to the top of the list of search results and attract more people to your site. You can pay for SEO campaigns, just like you pay for advertising campaigns, but this series of articles will show you no-cost and low-cost ways you can maximize your website investment.

Tip # 1: Never Stop Talking

  • Never stop talking about your website. Add your website address to EVERYTHING – business cards, store signs, delivery trucks, television ads, radio spots, flyers, direct mail pieces, newspaper advertisements, billboards and anything else you can think of. Need help with offline advertising and traditional media? Contact an Online Specialist, who has solutions for every event, every price point and every medium.
  • Use your website domain in all your corporate email addresses to reiterate your website in every communication.  Furniturestud at teenybopperemail.com is amateur and unprofessional, but RealPerson@YourWebsiteAddress.com – now, that’s more like it. Branded email addresses are already included with your Grey Suit Retail website. Contact your Online Specialist to request professional email addresses (we’ll even teach you how to use them).
  • Tell every in-store customer about your website. Pass out candy or dollar bills as an incentive every time you hear an associate mention your website to a customer.
  • Use your website as a selling tool on the sales floor. Put a netbook on the sales floor so your customers can interact with your site as they shop. Show them how to put their favorite catalog item on their Facebook wall, or email a picture to their spouse.
  • Make sure your suppliers include a link to your site on their website’s store locater, too.

SEO strategies that increase website visitors are great, but at Grey Suit Retail we never forget that your only goal (both in-store and online) is to sell more stuff. Constant repetition of your website address ensures that your name is ingrained in your customers’  mind when they shop and search from home in their pajamas.

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Thursday, March 10th, 2011

Catalogs Increase Time on Site

Grey Suit Retail, our online marketing and web development company, provided this data to FURNITURE|TODAY

FURNITURE|TODAY MARCH 7, 2011

Does your site include product catalogs or offer online sales? It should. Data from Grey Suit Retail shows that consumers spent, on average last year, 82% longer on sites that contain catalogs. And, e-commerce capabilities increased the consumer’s attention span by another 21%.

Here are the facts. Nearly eight out of 10 U.S. adults use the Internet. And, 58% conduct online research on a product they’re thinking about buying, according to September 2010 figures from the Pew Internet and American Life Project. They’re doing the research more often, too. Pew’s figures show that on any given day, 21% of adults are conducting online product research, up from 9% in 2004.

That’s in line with results from a recent Furniture|Today and HGTV consumer survey. In it, the majority of consumers first shop for furniture online before buying in a physical store. With master bedroom, 60% prefer to shop online and then buy in a store. Does your site give them what they’re looking for?

About the Data

Retailers sell stuff. That’s it. That’s all they do. Grey Suit Retail is the furniture industry’s only SaaS platform that fully integrates a website, e-commerce shopping cart, email marketing, traditional marketing, blogging, analytics, and now Craigslist, in one simple yet powerful tool that gives you complete control of your online strategy. Go to greysuitretail.com to see how everything we do is designed to help you sell more stuff, keep more customers and make more money.

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Thursday, February 17th, 2011

Upholstery Sells the Most

Grey Suit Retail, our online marketing and web development company, provided this data to FURNITURE|TODAY

FURNITURE|TODAY FEBRUARY 7, 2011

This week’s e-Intent reveals the most-purchased products through online furniture retailers for the fourth quarter of 2010. Upholstered sofas and chairs, covered in fabric and leather, were bought the most during the three-month period.

According to the exclusive data, fabric upholstery accounted for nearly one-fourth of online unit sales and leather accounted for 17% of sales. Consumers buying fabric upholstery spent an average of $474 on their purchase, while leather buyers spent an average of $801.

Occasional tables were also popular during the last part of 2010, accounting for 15% of online buys. And, mattresses comprised 11% of online purchases during the fourth quarter. Online buyers paid an average of $96 for a new occasional table and an average of $562 for a mattress.

About the data

Retailers sell stuff. That’s it. That’s all they do. Grey Suit Retail is the furniture industry’s only SaaS platform that fully integrates a website, ecommerce shopping cart, email marketing, traditional marketing, blogging, analytics, and now Craigslist, in one simple yet powerful tool that gives you complete control of your online strategy. A fulltime staff of Online Specialists guides you through every step. Go to greysuitretail.com to see how everything we do is designed to help you sell more stuff, keep more customers and make more money.

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Saturday, October 16th, 2010

Seriously?

Our online selling team has arrived at the High Point Market, driving, flying and crawling in from Ohio, Michigan and Florida. As we reviewed the opening headlines, I caught a FURNITUREToday story about CSN Stores’ geo-targeted advertising program. It’s exciting to see this new frontier of furniture sales continue to grow! I’m thankful these guys continue to drag the furniture industry forward.

Cut the crapI found the opposite end of the spectrum today at website for a furniture retailer whom we help in several areas of media. Here’s what every single page on their site says about online pricing:

Online Pricing – For a variety of reasons, including manufacturer restrictions, technical issues, and constant change, we are unable to quote prices online or by email. Please contact us or visit our store for assistance. Any of our friendly and knowledgeable associates will be glad to assist you.

The disclaimer linked to a contact form with 11 – count ‘em:  11! – required fields before a customer could even ask the price of a sofa or mattress set. Seriously? What is this dealer thinking? This disclaimer appears 2,130 times on their website!

Here’s what their customer hears:

“Because my prices are a sham and I try to shake you for as much as you’ll tolerate, and because I want your personal information so I can spam you, you must fill out this invasive form before I’ll tell you my top-secret price that may be lower next week, you’ll just have to contact me again and see –

This is clearly a case of a furniture store owner receiving bad advice from someone who doesn’t know how to speak to customers.

Call us if you really want to sell more furniture.

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Wednesday, February 10th, 2010

Utilizing SEO: Strategy

seo wwwPart 3 of 3

Beyond technology, here are three principles to remember when planning and executing an SEO campaign:


Flow

Remember, the reason you are trying to get your website to the top of the first page is because you want people to come to the site and look at your content, then buy what your selling. Don’t get so involved in SEO that you junk-up your site with links and keywords beyond the user’s ability to read the page. Balance your site design your site between bots and people. Don’t lose your users for the sale of search engines. Remember, bounce rate (the time your users spend on your site) is a part of SEO as well.


Patience is a virtue

SEO campaigns are not for instant gratification junkies. Give your site about three months to sink in. Check your analytics, watch to see how the site is doing and adjust accordingly. Keep your efforts simple; make a minimal amount of changes so that you can accurately see what works and what doesn’t.


Updates

Stay on top of things. Keep an eye on the search engine guidelines to ensure your SEO is always up to date. The last thing you want is for your long sought efforts to slowly wash down the drain as technology advances.

By applying different techniques used to achieve organic search results, you’ll find online marketing to be a cost-effective, simple solution to promoting your business and products.


Part 1 of this 3-part series explained why SEO is the new normal and how companies can budget for search engine optimization campaigns. Part 2 defined a Glossary of Key SEO Terms. This article was published in its entirety in the March 2010 issue of Western Retailer magazine, a publication of the WHFA.


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Monday, February 8th, 2010

Utilizing SEO: Glossary of Key Terms

seoPart 2 of 3

Understanding these key SEO (Search Engine Optimization) ideas and terms will help you make the best decisions for your search marketing strategy:


Title

Each page on your website is coded with a unique title that is different than the page name. Depending on your internet browser, check the name of the tab or the command bar to see if your site optimizes titles. The title should contain carefully chosen keywords, because this is the first thing search engine web crawlers, bots and spiders read (these are automated computer programs that methodically browse the web gathering information). Your titles should be no longer than 100 characters; however, Google will truncate the title if it is more than 60 characters including spaces.

  • Example: “Home Furnishings, Home Décor, Outdoor Furniture & Modern Furniture”
  • Example: “Bedroom Furniture, Dining Room Furniture, and more quality Home and Office Furniture”


Keywords

Keywords and phrases drive SEO campaigns and fuel your site’s success. Keywords are a tricky business though so take your time, research your keywords and make sure you select keywords that are in your niche. Often amateurs will not take much time in this area, simply plugging in obvious words. For example, suppose a small store called ABC Furniture automatically chooses the key phrase “furniture store.” They’ve unwittingly gone to head with major players who are throwing big bucks at the “furniture store” key phrase. While not impossible, it will be very difficult for ABC Furniture to outspend these players and reach the first page of the major search engine search results. Unique niche phrases can yield effective results and cost pennies by comparison.

  • Example: furniture store, sofas, dining room furniture, mattresses
  • Example: “pillow-top mattresses Oakland CA” or “leather rocker recliners Oakland CA”


Body text

The main content of your website should also contain keywords. The keywords should be used naturally to avoid being pegged as a “keyword spammer,” someone who uses the word “sofa” 48 times on your living room page in attempt move your site up in the rankings. This will get you booted from Google and other search engines, who carefully measure your “keyword density.” Too low, and you may not achieve optimum results. Too high, and you’re considered a spammer. Google will only tolerate a 2% keyword density; Yahoo and MSN are considerably higher at around 5%. Qualified web designers who use qualified and trained copywriters can help creatively optimize your keyword density, unlike hackers who jam nonsensical words into your body and footer.

  • Example: Central Oklahoma Furniture. ABC Furniture is a family company. Browse our selection of Central Oklahoma Furniture or visit our store to sample Central Oklahoma Furniture. You deserve Central Oklahoma Furniture form ABC Furniture!
  • Example: From San Antonio to Austin, ABC Furniture delivers beauty, quality, and value to your home.

Heading Tags – Each page on your website has a heading tag that should also contain your keywords. Ideally, the tag should be right up there at the beginning of the page, as close as possible to the top of the page.

  • Example: Living Room Furniture
  • Example: Directions to ABC Furniture


URL

Consider purchasing a domain name containing your keywords. If ABC Furniture sells solid wood furniture in Columbus, Ohio, they should consider columbussolidwoodfurniture.com. Search engines use the domain name as an SEO qualifier so keep that in mind when choosing your domain names. With a little savvy programming, keywords can also be incorporated into the URL of each page. If your keywords for a particular page are solid wood bedroom, the page name should be www.abcfurniture.com


Links

Make sure there are no broken links in your site. Search engine algorithms consider broken links as incomplete, so the overall rating of the site is affected. Restrain yourself from the traditional “click here” link. When web bots, crawlers and spiders come across a “click here” link, they will associate the destination page with the words “click here” instead of your valuable keywords. Instead, optimize your site’s searchability and usability with full-sentence links that use verbs to direct the user what to do.

  • Example: “Click here for a price quote.”
  • Example: “Explore your furniture design possibilities.


Inbound links

Links from other websites are supreme to the rating of your site. Inbound links are like personal referrals, so these links should be from sites that are of high quality. The higher the rating of the sites that link to yours, the higher search engines will rate you. Getting inbound links is the hardest part of SEO by far. You can pay for quantity, but quality is often compromised if you do so.

  • Example: www.popularlocalblog.com/abc-furniture-is-the-place-to-shop
  • Example: www.marketplacespammer.com/abc-furniture


Part 1 of this 3-part series explained why SEO is the new normal and how companies can budget for search engine optimization campaigns. Subscribe to receive Part 3, SEO Strategy. This article was published in its entirety in the March 2010 issue of Western Retailer magazine, a publication of the WHFA.


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Friday, February 5th, 2010

Utilizing SEO: Why and How?

seo001

Part 1 of 3

Used to be, the company with the biggest Yellow Page ad won the local search wars. Businesses vied for newspaper ads above the fold, billboards at prime intersections, drive time radio and prime time TV.

Now, when print media is experiencing cutbacks, layoffs, and declining readership, it comes as no surprise that businesses are turning to online marketing alternatives to reach customers. Where many print media companies require a minimum commitment to display an ad over so many issues, website space and domain names can be purchased for low annual fees. Pay-Per-Click (PPC) advertising on sites like Google and Yahoo allows site owners to set their own budgets and targets when setting up campaigns.

Search Engine Optimization (SEO) is the new normal for businesses looking to compete in the 21st century. Once a niche product, SEO will continue to gain ground into the near future. According to the “Search Marketing Trends: Back to Basics” report from eMarketer, $1.5 billion was spent on Search Engine Optimization in 2008 – a number that is expected to increase 153% to $3.8 billion by 2013. (Source: Brafton.com)

seo chart

Taking even a fraction of money from your radio or print budget and setting it aside for online strategies can have a profound effect on the visibility of your business. Be sure to research the best SEO companies to determine what services are offered and which company is suited to meet your needs.


Part 1 of this 3-part series explains why SEO is the new normal and how companies can budget for search engine optimization campaigns. Subscribe to receive Part 2, SEO Glossary, and Part 3, SEO Strategy. This article was published in its entirety in the March 2010 issue of Western Retailer magazine, a publication of the WHFA.


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Thursday, December 17th, 2009

How To Make Your Website Stick

Room with a wall of tv screensConsumers have a lot to look at these days. We’re exposed to several thousand advertisements and websites each day, yet we remember very few of them – despite billions of dollars spent on advertising.

How can you do a better job than your competition at attracting your consumer’s attention?

  1. Be brief. Decide what to leave out. Be selective about what you say. Pick one point and stick to it, because that’s all the consumer will remember anyway.
  2. Be bold. Have you ever surfed the web while listening to music, or watched TV while eating dinner? On your usual drive home from work, you can easily chat with an old friend. But while driving on an unfamiliar street in a strange city, we need to stop talking and take in what’s going on around us. Your consumer may be multitasking, too , and is likely to ignore the expected. An unexpected element grabs attention.
  3. Be clear. The Wizard of Ads, Roy H. Williams, once said, “The price of clarity is the risk of offense.” Clarity leaves little room for vague impressions and enables your consumer to see your brand real. Posing and hype don’t hold up in today’s marketplace, yet many marketers fear telling the truth. Would you dare say who your brand is not for?
  4. Be sustainable. Once you’ve attracted attention, you must sustain it. Your marketing must grab the consumer and never let them go. Continue to make your website interesting, or consumers will go somewhere else.
  5. Be relevant. Make sure the attention-grabbers on your website and advertisements are relevant and don’t distract from the main point you want consumers to remember.

What do you want your customer to do? You want them to focus on your brand and your message. You want them to think of you first and best when they have a need for your particular product. You want them to remember why you’re different and how you’re better than your competitors.

Let us help you be attractive.

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Thursday, December 10th, 2009

“What you are trying to accomplish?”

Technology has changed the retail world like nothing that has happened in the last 100 years. The same thing has happened in publishing, where 60,000 jobs have been lost in just over eight years. David Carr of the New York Times recently explained in an article entitled The Fall and Rise of Media: “Those of us who covered media were told for years that the sky was falling, and nothing happened. And then it did. Great big chunks of the sky gave way and magazines tumbled — Gourmet!? — that seemed as if they were as solid as the skyline itself.”

Sound familiar? Who ever thought Heilig-Meyers would fall, or Sears Homeline!?

Carr paints a crystal clear picture I see daily when dealing with the young people in my life. “I come across another one who is a bundle of ideas, energy and technological mastery,” he wrote. “The next wave is not just knocking on doors, but seeking to knock them down.”

BJ FoggThe next wave of marketers know about a scientific discipline called “Persuasion Technology” that holds enormous possibilities where the old paradigms of mass advertising no longer apply. BJ Fogg from Stanford University,the leading expert in the field takes a scientific approach to studying Persuasion Technology by conducting experiments, comparing different conditions to see which approach is the most persuasive. Fogg made-up the term “Captology” to denote the study of computer mediated persuasion, which he defines as “changing people’s behavior.” He identified 35 different types of behavioral change and mapped them in what he calls the “Behavior Grid.”

This type of information is the reason we spend as much time asking, “What you are trying to accomplish?”

Is your internet partner suggesting a “build it and they will come” kind of plan is all you really need? Let us know how that’s working out for you a few months down the road. In the meantime, we’ll be studying scientifically proven methods to persuade your customers.

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Wednesday, November 4th, 2009

Do you get personal?

Over 17 years ago, 1111111111 Bruce Springsteen belted out,

“You might need something to hold on to, when all the answers, they don’t amount to much, somebody that you could just to talk to, and a little of that human touch baby, in a world without pity.”

Today more than then we are all desirous of a human touch. Most fast, efficient online transactions are completely lacking human contact. The customer is shocked when you provide a truly personal online experience.

Does your site get personal with your customers?

  1. Call first time customers within a day of their order. Ask them for feedback and thank them for their support.
  2. Ditch the boring executive bios. Post profiles from the rank and file, the people who actually interact with your customers on a daily basis. Profiles remind your customers they are buying from people, not some corporation.
  3. Answer the phones yourself. Tell customers who you are and get their feedback first hand. You will hang up with loads of new ideas.
  4. Give to a worthy cause. Make sure you communicate specifically the people who benefit from your donations, so customers feel the connection.
  5. Include a picture of each customer service representative in their email signatures. Make it easy to remember they are dealing with real, caring people.
  6. Listen and respond to your customers via Facebook and Twitter. Don’t create social media outlets if you’re truly just looking for another way to push you offers down the throats of your online friends.
  7. Start blogging.

Have you ever been shocked by a company “getting personal” with you? Share your experience.

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