Generations


Wednesday, February 11th, 2009

Web Summit Press Coverage

SAVE THE DATE: Industry-Wide Web Summit 2.0 is coming to High Point, April 24.

If you missed the Web Summit in Vegas (info below), you can make it up in High Point. More details to follow.

Click here to register: please provide your name, company and telephone number.

________________________________________________________________________________________

For those of you who couldn’t make it to the Industry-Wide Web Summit in Vegas, you can read the coverage in FurnitureToday.

Check out our Press page for more coverage.

Bookmark and Share
Friday, January 16th, 2009

Industry-Wide Web Summit

February 8 in Vegas, baby! REGISTER HERE

Many in the home furnishings industry are still trying to figure out how to best use the internet to boost the bottom line. To simplify the complex world of online marketing, home furnishings retailers, manufacturers, representatives and suppliers will gather at an Industry-Wide Web Summit on February 8, 2009, in Las Vegas.

The most pressing issues in the home furnishings industry are increasing expenses and decreasing revenues. Being online is the solution to both. We’ve broken online marketing down to its basic fundamentals. After four hours of teaching and an hour of interactive discussion, you will better understand the whole because you’ll understand the parts.

1245 Intro://Las Vegas Room@Harrah’s

1.oo Recipe for Online Content://Rick Doran/ President.CEO@RAMarketing.com

2.oo Simplifying PPC and SEO Marketing://Mark Phelps/President.CEO@PartnerMarketing.biz

3.oo The Power of e-Marketing://David McMahon/Director.E-Commerce@PROFITconsulting.com

4.oo What You Had Better Know About e-Commerce://David Lively/President.CEO@TheLivelyMerchant.com

5.oo Expert Panel Discussion://Mary Frye/President@HFIA.com

All segments of the home furnishings industry are invited to learn how to improve their business through online marketing. The agenda is filled with valuable content that guarantees you will not be disappointed in what you hear. Seating is limited. Registration is required for this free event.

Click here to register: please provide your name, company and telephone number.

Bookmark and Share
Thursday, January 8th, 2009

Every Show Is A Blessing

I never gave any thought to the worldview of Willie Nelson. In fact, his pot-smoking, Jack-Daniels-drinking, hell-raising stories just doesn’t line up real well with my life plan. So when friend suggested a couple of years ago I read “The Tao of Willie,” I thought it would be a waste of time. I was wrong. Remembering a chapter this morning I think y’all may relate to his message.

“Since life is a journey, let’s think of it as a road trip. Ahead of you are untold opportunities for joy, learning, sharing, and a lot of fantastic sunsets and sunrises. And every one of these opportunities will be at the intersection of your trip and a road called Now.

“Unlike a real highway, it’s not a problem if you doze off and coast right through the corner of Now and Happiness avenues, because life is an infinite progression of these intersections, and each of them holds opportunity, surprise, and the promise of a smile.

“But if you’re asleep at the wheel your whole life, you’re gonna miss a lot of places called Now.

“Thousands of pages and millions of words have been written about living in the moment, but it is not a complicated idea. All you have to do is open your eyes — and all your senses – to the world around you.

“The easiest mistake on earth is to forget to appreciate what you have right now.

“Take last year, for instance, when my hand started knotting up on me and I found it almost impossible to play guitar. I went to see a bunch of doctors and they got worried looks on their faces, and that put a worried look on my face, and that got my band and crew looking really worried. When I don’t work, they don’t work. And we all like to work.

“So I had to take a few months off for surgery. And while my hand was healing more slowly than I wanted it to, I had a of time to appreciate all those gigs that I’d sometimes let myself think were just the okay gigs.

“Away from the road, I realized that every show is a blessing.

“I’m not trying to say that nothing goes wrong in my life. Or in yours. Your love life may not be perfect — okay, chances are your love life is definitely NOT perfect. Work may have something lacking, and you may be a few coins shy of that Jamaican vacation you’ve been dreaming about. But those are not causes of unhappiness. Those are distractions, obstacles, and challenges to overcome.

“You may carry a big chip on your shoulder about things that happened to you in the past, but that chip is nothing but a weight that’s anchoring you to intersections you’ve already passed.

“Quit looking in the rear view mirror and set your sights on the road ahead.”

Willie is a pretty smart guy. Don’t you think?

Bookmark and Share
Saturday, January 3rd, 2009

Something you ortant, something you shuddha

Peter Drucker said the purpose of business “is to create a customer.”

This is true, but it is only a single layer of the truth. Another layer is described by Ogden Nash in Portrait of the Artist as a Prematurely Old Man:

It is common knowledge to every schoolboy and even every Bachelor of Arts,

That all sin is divided into two parts.

One kind of sin is called a sin of commission, and that is very important,

And it is what you are doing when you are doing something you ortant,

And the other kind of sin is just the opposite and is called a sin of omission and is equally bad in the eyes of all right-thinking people, from Billy Sunday to Buddha,

And it consists of not having done something you shuddha.

Customers are created by commission as well as omission. A great teacher explained it to me this way: what you leave out is just as important as what you leave in. Seems simple when I write it here, but when we are under the gun and families depend on the decisions we are making, it’s difficult not to pucker like you have a mouth full of lemon drops. The temptation is to try to be all things to all people. Customers decide whether or not they will do business with you based on what is included as well as what isn’t.

Will you include the desires of their hearts in 2009? Do you provide them a safe, fun, fresh, fast place to come spend their time and money?

If not, your cost of marketing will skyrocket in the next 24 months. Marketing will not be able to create enough smoke and mirrors to confuse Ms. Jones.

Money is tight, really tight. Combine this with even tighter time and the ability to communicate with lightning speed and deadly accuracy and she’s packing a 1-2 punch capable of bringing you to your knees.

As Paul said, “Watch the way you talk. Let nothing foul or dirty come out of your mouth. Say only what helps, each word a gift.”

Bookmark and Share
Monday, December 22nd, 2008

Who Cares?

Purpose statements have long tasted like stale Saltines filled with things like who founded the company, when it was founded, the company’s position as the market leader, its dedication to customer service, who its customers are, and why you should aspire to be just like them.

While there is nothing wrong with any of these, today’s cynical society simply doesn’t believe most of the claims.

“Enough is enough. Enough is enough. We’re going to reform the way that Wall Street does business and put an end to the greed that has driven our markets into chaos.” So said John McCain after the collapse of Lehman Brothers, in contrast to the “Greed is good” mentality as Boomers and X’ers charged full speed ahead at all-out wealth building, come hell or high water, for nearly the last 40 years.

Let’s examine this in context of the series of five questions I’ve been pondering about company purpose, specifically #2: “What is the implied value of organizations of greater purpose?” In other words, why does your customer care about your purpose?

I realize this is some heady stuff, but hang-in here with me for another 3 minutes. I’ll land this plane right at the front door of your family business.

The Millennials who swept President Obama into office this past November are interested in REAL change. James Madison understood that government alone is not the solution when he wrote: “But what is government itself but the greatest of all reflections on human nature? If men were angels, no government would be necessary. If angels were to govern men, neither external nor internal controls on government would be necessary.”

Consider the positioning of these growing firms:

Whole Foods, Whole People, Whole Planet

Food With Integrity

5% of our income goes into your community

These companies are attractive to consumers. You’re welcome to comment on how horrible your experience has been with any of them; it won’t change the fact that each of these firms have successfully staked a claim at being a responsible corporate citizen.

Small family firms are doing good things in their towns, but a false sense of humility makes them unwilling to be credited for the good they are doing. This “stay behind the scenes” corporate position won’t move the next round of consumers into you stores.

It’s been said that people don’t care how much you know until you they know how much you care.

The only way to replace a price and product-oriented business model is to stand for something! Give them something to believe in!

I’ll share with you one of my favorite blogs. The REBELUTION. Yes, I realize it is a Christian blog. Yes, you may ask what this has to do with selling merchandise. The authors are Alex and Brett, brothers and college freshman who wrote a book called “Do Hard Things.” Their website has received over 16,000,000 hits. The REBELUTION has begun.

Purpose is the driving force into the future. Aspire to greatness! Who cares if you look a little foolish? You might change the industry, and you might even change the world.

Merry Christmas.

Bookmark and Share
Thursday, December 18th, 2008

Where Troubles Melt Like Lemon Drops…

I’m working through a series of questions about purpose. The first one is: “Why do we feel an organization should aspire to make the world a better place?”

Making the world a better place seems to be more important now than ever before among all generations.

To me, the glam and glitter of bright lights and fast paced living have lost their shine.

The new Civic Generation will fully take control of culture during 2009. This doesn’t mean Silent, Boomers, and X’ers need not show up for work after the New Year. Just the opposite is the case. The still-young Millennials need your leadership.

A Civic Generation is shaped when a “crisis arises in response to sudden threats that previously would have been ignored or deferred, but which are now perceived as dire. Great worldly perils boil off the clutter and complexity of life, leaving behind one simple imperative: The society must prevail. This requires a solid public consensus, aggressive institutions, and personal sacrifice.” (The Fourth Turning
by William Straus and Neil Howe)

Doesn’t this sound like the economic meltdown of 2008? And 1929? And 1869? Do you see a pattern here?

Soon the mood will transform into one of exhaustion, relief and optimism. This optimism is brought about by faith in the group and in authorities. The leaders plan, people hope, and a society yearns for good things and simpler times.

Can you imagine somewhere over the rainbow?

Consumers, congregations, sport teams and of course companies can, and they will all be looking to partner with organizations of purpose. Make sense?

Are you getting yours ready?

Bookmark and Share
Wednesday, December 17th, 2008

Purpose serves as a principle around which to organize our lives.

Have you ever thought about the questions leaders need to ask in order to instill purpose within their companies?

This has really been top-of-mind for me lately, because so much is riding on the decisions leaders are making today.

It seems as if the margin of error has completely evaporated in the last six months.

I believe the generational transfer from Boomer to X is nearly complete. X’ers will only be a speed bump in time until the Millennials takeover.

Why do we feel an organization should aspire to make the world a better place?

What is the implied value of organizations of greater purpose?

How do we choose to live, interact, and behave as an organization in order to achieve this higher purpose?

How will we know when we are on the right track?

What does it look like (or feel like) when we achieve our organizational greater purpose?

These are hard questions!

I will try over the next several days the answer each of them in detail.

It will be great if you’ll help me clarify the answers by providing some feedback.

Bookmark and Share
Tuesday, December 9th, 2008

Beware of the Doghouse

To all the women out there who’ve ever unwrapped a vacuum cleaner,

and to all the retailers who think the best ads are about product, price and promotion.

Merry Christmas from The Lively Merchant

Bookmark and Share
Saturday, November 29th, 2008

Four Freedoms

On January 6, 1941 President Roosevelt forever changed to direction of the nation.

He single handedly added freedoms beyond the American Constitution. It was never implied Americans should expect freedom from “want and fear.”

While these are wonderful ideals, as “rights” they are ridiculous.

It is written, “‘I tell you the truth, whatever you did for one of the least of these brothers of mine, you did for me.”

This ancient instruction was given as individual responsibility for one man to care for another.

Clearly, freedom from want and fear was not talked about here.

In 1943 Walter Russell’s monument “Four Freedoms” was dedicated in Madison Square Garden. Four times this same year The Saturday Evening Post ran covers depicting theses freedoms.

Norman Rockwell gave us a vision of the America that could be.

I wonder if he truly believed these freedoms to be rights?

Later in 1948, Eleanor Roosevelt repeated these rights to the United Nations in General Assembly Resolution 217A.

Four Freedoms have gone on to take on a life of their own. Marvel Comics even created a superhero team called the Fantastic Four. Their headquarters? You guessed it, Four Freedoms building.

So, what does this have to do with retail? Everything!

Discovery of your untold story is foundational to speaking life into your business.

When you have tickled the brain of your customer, when you have provided them with a struggle they can share with others, when your words allow their shared hopes and dreams for the future to appear possible, and when you have won their hearts, you can count on their mind to follow.

Customers always buy with emotion and then justify with intellect.

Can you hear retail freedom in your future? Would you like to talk more about this?

Bookmark and Share
Tuesday, November 18th, 2008

History does repeat.

491 years and 18 days ago, the 95 Thesis was nailed to the door in Wittenberg. In its day, this was the means of inviting scholars to debate important issues. Not a single person took the challenge.

A decree condemning the views was issued. The decree was later burned. The rest is history.

Eight or so years ago Christopher Locke, Doc Searls, and David Weinberger bought their 95 Thesis to the marketplace in The Cluetrain Manifesto.

I’ll not force feed 95 points down your throats.

However in dealing with some important copy writing today, the kind that has family’s lives hanging in the balance, I was moved by how little some have changed.

Clearly we continue to miss the main idea from these authors, who wrote, “Networked markets are beginning to self-organize faster than the companies that have traditionally served them. Thanks to the web, markets are becoming better informed, smarter, and more demanding of qualities missing from most business organizations.”

Here are only a few of their thoughts. If you would like to see all 95, you can read them here. Surely you can find the time.

#4 Whether delivering information, opinions, perspectives, dissenting arguments or humorous asides, the human voice is typically open, natural, uncontrived.

#11 People in networked markets have figured out that they get far better information and support from one another than from vendors. So much for corporate rhetoric about adding value to commoditized products.

#14 Corporations do not speak in the same voice as these new networked conversations. To their intended online audiences, companies sound hollow, flat, and literally inhuman.

#15 In just a few more years, the current homogenized “voice” of business—the sound of mission statements and brochures—will seem as contrived and artificial as the language of the 18th century French court.

# 24 Bombastic boasts—”We are positioned to become the preeminent provider of XYZ”—do not constitute a position.

#61 Sadly, the part of the company a networked market wants to talk to is usually hidden behind a smokescreen of hucksterism, of language that rings false—and often is.

#75 If you want us to talk to you, tell us something. Make it something interesting for a change.

#91 Our allegiance is to ourselves—our friends, our new allies and acquaintances, even our sparring partners. Companies that have no part in this world, also have no future.

#95 We are waking up and linking to each other. We are watching. But we are not waiting.

I beg you in the most human of voices to hear this mad man’s voice from the wilderness and respond. Call me, email me, snail mail me, or comment right here on our blog.

Please join this conversation. Your business life probably depends on it.

Bookmark and Share