Author Archive


Thursday, March 26th, 2009

One more reason our Tell Ms. Jones™ email marketing is better than the rest…


… no male strippers!

Check out the paid ad FeedBlitz, another email marketer, inserted at the end of this email I received today.

Tell Ms. Jones™ is different in a lot of ways, one of them being that we will never humiliate you or infuriate your customer with ads for “daytime shock-value strip tease” – or anything else, for that matter. These “ad-funded” emails can cost less – but really, what price would you pay to avoid this?

Tell Ms. Jones™ is only $100 each time you send an email to your entire mailing list, no matter how many names. Our customers report that it yields the highest rate of return on any of their marketing.

Alas, no strippergrams. Sorry.

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Monday, March 16th, 2009

Bridge Jumping, Part II {still true}

THE NEW YORK TIMES, SEPTEMBER 8, 1895Mrs. Clara McArthur of 167 [sic] East One Hundred and Twenty-seventh Street, the young woman who attempted to jump from the Brooklyn Bridge ten days ago, but was prevented from doing so by the police, dropped off quietly in the darkness at 3:30 o’clock yesterday morning, and she is now in the Hudson Street Hospital, a prisoner, charged with attempted suicide. Although when she was picked up she was unconscious, she had apparently entirely recovered from the effects of her daring feat by 7 o’clock A.M.

The latest bridge jumper seems to have been moved to the feat not so much by desire for notoriety as by her wish to earn a living for her husband who is a railroad man out of work, and her five year old child. The man has been without work for some time, and the family has been living in poverty. Mrs. McArthur had been told how easily she could earn $100 a week by jumping from the bridge, and afterward appearing in a dime museum.

Mrs. McArthur was driven to the bridge in a furniture van…

-30-

I swear, I did not make that last part up.

Clara survived, but I was unable to find out if she made her fortune and saved her family by appearing at dime museums like Barnum’s and Ripley’s. I hope she did.

I hope you do, too. Sometimes you have to get a little crazy to get ahead.


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Friday, March 13th, 2009

Bridge Jumping {a true story}

THE NEW YORK TIMES, AUGUST 31, 1895Mrs. Clara McArthur of 162 East One Hundred and Twenty-seventh Street attempted to jump off the Brooklyn Bridge at 5:30 o’clock yesterday morning, but was prevented by the bridge policemen…

“I made up my mind long ago to jump off the Brooklyn Bridge. My husband read to me from a newspaper last Winter about someone who made the leap. I said, ‘Why, that is nothing at all, I can do that myself.’

“I went down this morning, fully intending to jump. I was not the least bit nervous. My husband has done all the fretting. In fact, he is about worn out with anxiety. I put on, before leaving home, a suit of yellow and black tights and over them a close-fitting dress that I was going to leave in the carriage. I had my shoes weighted with sand. I cannot swim but there was no danger of my drowning, because I wore a new kind of life preserver that has little balloons that fit under the arms. I had around my neck a little silk American flag. I was going to hold my hands high above my head and just step off.”

Mrs. McArthur is rather tall. She has dark eyes and hair. She speaks intelligently except on the subject of bridge-jumping.

“It was not my fault.” Mr. McArthur said. “My wife has a talent for bridge-jumping. She has not had any actual experience, but she has the right idea.”

-30-

Draped in good intentions and the American flag, Mrs. McArthur had a good plan for a bad idea. It was a perfectly executed disaster.

Can you relate?

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Friday, March 6th, 2009

SAVE THE DATE: Industry-Wide Web Summit 2.0

web-summit

High Point :: April 24

The Industry-Wide Web Summit 2.0 will reconvene at the April market. More details to follow.

Web Summit 1.0 in Vegas received almost as much press coverage as Siegfried and Roy’s reappearing act. OK, maybe not that much.

Click here to register: please provide your name, company and telephone number.

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Wednesday, February 25th, 2009

Idiom: Rhetorical

Multiple choice. How does the typical customer respond to this question:

“How can I help you?”

A: “I’ve come to fork over my hard-earned money on some of your fine merchandise. Here’s my wallet – please, just take whatever you need!”

B: “I need a king-sized bed, two nightstands, a dresser, mirror and chest in a solid cherry finish with brass accents – and I can wait if you need to order it.”

C: “I’m just looking…”

C is correct. How many times does your customer, Ms. Jones, say it to you it in a day? It’s the bane of any salesperson, but it’s self-inflicted. “What brings you in today” and “How can I help you” are the retail equivalent of asking your teenager, “How was your day?”

You’ll be disappointed if you expect any answer other than, “Good.”

How are you? “Fine.”

What did you do today? “Nothing.”

Where did you go after school? “I don’t remember.”

Unlike your sullen teenager, Ms. Jones doesn’t have to answer your questions. She can turn and leave any time she wants. You have one chance to get her attention and start a conversation.

Here’s another game: list ten ways you can greet Ms. Jones that make it impossible for her to respond, “I’m just looking.”

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Friday, January 16th, 2009

Industry-Wide Web Summit

February 8 in Vegas, baby! REGISTER HERE

Many in the home furnishings industry are still trying to figure out how to best use the internet to boost the bottom line. To simplify the complex world of online marketing, home furnishings retailers, manufacturers, representatives and suppliers will gather at an Industry-Wide Web Summit on February 8, 2009, in Las Vegas.

The most pressing issues in the home furnishings industry are increasing expenses and decreasing revenues. Being online is the solution to both. We’ve broken online marketing down to its basic fundamentals. After four hours of teaching and an hour of interactive discussion, you will better understand the whole because you’ll understand the parts.

1245 Intro://Las Vegas Room@Harrah’s

1.oo Recipe for Online Content://Rick Doran/ President.CEO@RAMarketing.com

2.oo Simplifying PPC and SEO Marketing://Mark Phelps/President.CEO@PartnerMarketing.biz

3.oo The Power of e-Marketing://David McMahon/Director.E-Commerce@PROFITconsulting.com

4.oo What You Had Better Know About e-Commerce://David Lively/President.CEO@TheLivelyMerchant.com

5.oo Expert Panel Discussion://Mary Frye/President@HFIA.com

All segments of the home furnishings industry are invited to learn how to improve their business through online marketing. The agenda is filled with valuable content that guarantees you will not be disappointed in what you hear. Seating is limited. Registration is required for this free event.

Click here to register: please provide your name, company and telephone number.

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Tuesday, December 30th, 2008

Idiom: [New Year’s] Priorities

Your priorities are what you do PRIOR to everything else. We spend a lot of time evaluating our priorities this time of year, making promises to lose 20 pounds and call our parents more often. Most people would say that their priority is family, or their spiritual life, or their job or health. You probably know someone who claims “family” is their number one priority, yet they spend 60 hours at work or six hours each night in front of the television or computer.

What is the priority at your company? Let me guess: customer service. You could make a nice slogan out of that, maybe even put it on a sign at the cash register.

Now, let’s put it to the test. Priorities are easily measured. All you need is a clock and a pen.

How long does your customer wander through the store before she’s greeted?

How long does she have to wait for an answer to a problem?

How much time is spent figuring out ways to make her happier?

How much time is spent complaining about her behind closed doors?

Ouch! That one hurts!

Does what you say match up with what you do?

In 2008, I was personally guilty of saying one thing and doing quite another. This year I resolve to be honest about my priorities and get that clock out every once in a while to test myself.

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Monday, December 15th, 2008

Don’t Miss the Magic

Can you tell she was raised in a retail store? Our daughter wrote this story as an assignment for school; the underlined words are from her spelling list. There’s still time to find the manger before the wassail runs out.


Once upon a time in a little town called Bethlehem there was much excitement for a new Walmart was open. The day before a herald had announced that all figgy pudding, poinsettias and mistletoe were on sale and everyone wanted some. When you entered the store you were greeted by many people trying to give you things like free wassail. Decorations were all on sale and all Rudolph statues were $20! Kids were sent to the daycare while parents went to go shopping; they met Santa and played with the free toys that they had gotten. In the religious part of the store Jews were buying pure gold menorahs for Hanukkah. The choir was outside caroling. This is what happened on the first Noel, because no one knew that in a small manger outside of town an infant was born, the Emmanuel, God.

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Tuesday, December 9th, 2008

Beware of the Doghouse

To all the women out there who’ve ever unwrapped a vacuum cleaner,

and to all the retailers who think the best ads are about product, price and promotion.

Merry Christmas from The Lively Merchant

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Wednesday, December 3rd, 2008

Idiom: Shoppertainment

We can’t even go to church anymore without expecting to be entertained. We want great music and puppet shows for the kids. We want to hear a message that tickles our ears, not pierces our hearts. Christmas has become a gross spending spree instead of a glowing spiritual season.

But this isn’t a commentary about religion; it’s about the entertainment culture that permeates everything we do. Restaurants plaster the walls with kitschy signs and big screen TV’s to keep us entertained while we wait for our food; the kids get coloring books and crayons. Heaven forbid we should just sit there and talk amongst ourselves!

Shopping for furniture isn’t life or death like food or religion, but the entertainment mentality is here to stay. Look around at commercials that change views every .8 seconds and Nickelodeon-style hair salons for kids. How do you rate? Can you hold a candle to Jordan’s Furniture, who has IMAX theaters in three of their stores? Don’t laugh: according to “Furniture Today,” Jordan’s has the #1 sales per square foot in the country.

Is your store fun? Interesting? Intriguing? Entertaining? Can you hold your customer’s attention, and her husband and kid’s, long enough to make the sale?

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