by Amy Lively | Blog, Communication, Retail Idioms
Multiple choice. How does the typical customer respond to this question: “How can I help you?” A: “I’ve come to fork over my hard-earned money on some of your fine merchandise. Here’s my wallet – please, just take whatever you...
by David Lively | About Retail, Blog, Family Business
Do you remember the scene in “The Wizard of Oz” where the Wizard tells the Scarecrow, “My boy, back where I come from, men teach at great universities with no more brains than you have. But they have one thing you haven’t got – a...
by David Lively | About Retail, Blog, Family Business, Generations
I wonder if any of you remember the famous speech from the ’87 classic Wall Street? Gekko the super slick stockbroker with the $5,000 suits told us: “The point is, ladies and gentleman, that greed- for lack of a better word- is good. Greed is right. Greed...