by Amy Lively | Blog, Communication, Family Business, Retail Idioms
I got a little lecture at the airport today when the agent scolded me for not using the self-check in to change my seat assignment. We’ll save the topic of “talking yourself out of a job” for another day. Today let’s talk about rules. List the...
by David Lively | Blog, Communication, Family Business, Generations
An entire generation of Americans is growing up with no newspapers and very few catalogs. They might not even know what a phone book looks like. Scary stuff for an old retail fart like me! This group is more concerned about value than privacy. They’ve never...
by David Lively | Blog, Communication, Generations, Personality Type
“It is incumbent on every generation to pay its own debts as it goes. A principle which if acted on would save one-half the wars of the world.” Thomas Jefferson After listening to President Bush and then a dozen channels of political pundits and Wall...
by David Lively | Blog, Communication, Family Business, Generations, Personality Type
Greed-is-good Yuppies and Bible-believing conservatives each handle training the same way. This morning I was thinking about personality type as it relates to training. Of course, wondering always leads me to generational questions. Remember we are living and working...
by Amy Lively | Blog, Communication, Family Business, Retail Idioms
“International Talk Like A Pirate Day” is celebrated every year on September 19. So, ahoy! Let’s put the periscope up to your eye (not the one with the black patch). What do you see, Matey? What’s on the horizon? Do you see land ahead? Is there...